FAQs

IF I ORDER THE WRONG SIZE GARMENT CAN I EXCHANGE FOR THE CORRECT SIZE?
Yes we are happy to exchange your item for the correct size if we have the stock available. Item/s must be returned within 21 days of collection & must be returned unworn, unwashed and in otherwise unused condition with all the original labels and tags attached. You will be required to pay for return postage by supplying a return self-addressed satchel so we can return your new size to you.


IF I CHANGE MY MIND ABOUT THE ITEM/S I ORDERED CAN I GET A REFUND?
Sorry, we do not offer refunds for change of mind. Please ensure you choose carefully before placing your order.

 

CAN I TRACK THE DELIVERY OF MY ORDER?
Yes, local orders being shipped within Australia can be tracked. On your Order Shipped email will be your Australia Post Tracking Number; simply go to the Australia Post website and enter your Tracking Number to view the up to date tracking. Please note it can take up to 24 hours after lodging the order as shipped for Aust Post to update their website.

 

I PAID FOR SHIPPING, HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We send all orders with Australia Post so please allow 5 – 7 days for it to arrive. If you haven’t received your order after 7 days please use YOUR Tracking Number and the Australia Post tracking service to track your item and this will show you it’s location.  

 

CAN I COLLECT MY ORDER INSTEAD OF HAVING IT POSTED?
Yes, and there is no handling fee so it saves you money! Collect orders can be picked up from the Official Merchandise Tent, details :

Tough Mudder Melbourne – St Anne’s Winery, 64 Garrards Lane Myrniong VIC

Saturday 28th October         8:00am – 5:00pm

Sunday 29th October           8:00am – 3:00pm

 

Tough Mudder Sydney – Glenworth Valley, Cooks Rd, Glenworth Valley NSW

Saturday 18th November    8:00am – 5:00pm

Sunday 19th November      8:00am – 3:00pm

 

HOW DO I KNOW WHAT SIZE TO ORDER? 
Each item has a Size Chart on the order page that you can check. The Charts detail measurements that will help you to select the correct size for you.

 

EXCHANGE POLICY
If you purchase an item that does not fit we will offer an exchange for the correct sizing (subject to the availability of stock).  


CONDITIONS OF EXCHANGE
Item/s must be returned within 21 days of collection & items must be returned unworn, unwashed and in otherwise unused condition with all the original labels and tags attached. 

You will be required to pay for return postage by supplying a return self-addressed satchel so we can return your new size to you.


REFUNDS
We do not offer refunds for change of mind. 

CAN'T FIND THE ANSWER HERE?
Drop us a line - toughmudderaus@img.com